What to Expect:
Our goal during our construction process is for our customers to be informed along the way, and excited for what’s to come! We will stay in touch with our customers through mail, email, and will even come to your door step.
Fiber optic cable is buried along the approved route. Fiber optic splicing is completed and the new plant is tested. As soon as testing is verified, installs can begin.
After the release date, customers will be contacted for an engineering appointment.
The engineering appointment/drop install consists of connecting the mainline fiber from the road to a small box placed on the outside of your home. The time from the engineering appointment to the home install is typically 8-10 days.
Frequently Asked Questions:
There are flags in my yard. What are they for?
White flags are placed in your yard to show the route we are using for fiber. The colored flags are placed by the local utility companies to identify their lines and are required by law before we can start construction.
Why is there a pedestal in my yard and not my neighbor's yard?
The least intrusive point that provides service efficiently is used and approved by the city.
Do I need to mark my sprinklers to avoid damage?
Private utilities are not marked through the one call process. Homeowners will need to mark all private buried lines. This includes but is not limited to sprinklers, dog fences, etc.
How do I contact United Fiber about a construction concern?
Our team is happy to assist you with any questions regarding the construction process. You can call us at 800-585-6454, or you can submit an inquiry HERE.
How long will the flags/markings be in place?
The construction crew will pick up the flags when they have completed that portion of the build or drop.
How long will construction take?
Construction time varies depending on the area which you live. You will recieve emails and mailers throughout the construction process to keep you updated. You are also more than welcome to call our local team at 800-585-6454.