What does SmartTown mean for you?
Once you join the SmartTown community and onboard your devices, you will automatically connect to SmartTown Wi-Fi, where it is available.
The United Fiber Blast router you currently have at your home will also provide safe and secure SmartTown Wi-Fi connectivity for United Fiber residential customers. It’s important to note that enabling SmartTown on your Blast router will not impact your connection in your home – your personal network and devices will remain separate, secure, and private. You will not see any changes in the way your service works today.
What's Next?
If you are a United Fiber customer located in an area where SmartTown Wi-Fi is available nearby, you will receive 2 email invitations with instructions on how to join the SmartTown.
The first email, from onboarding@smarttownwifi.com, will include a link to create a password and set up your SmartTown account.
The second email, from welcome@smarttownwifi.com, will include a link and QR code to download and install a Passpoint profile on your mobile devices. Passpoint is required to access SmartTown securely.
If you have any further questions or concerns, please call our customer support team at 800.585.6454. We are here to help.
United Fiber is thrilled to provide this much-needed service to our loyal customers!
Frequently Asked Questions
Passpoint is a technology developed by the Wi-Fi Alliance that allows devices like smartphones and laptops to automatically connect to Wi-Fi networks without needing to manually select a network and enter a password each time. It’s designed to improve the security and ease of connecting to public Wi-Fi networks.
If your business currently uses our United Fiber Blast Router, it will be enabled to provide a SmartTown connection. Enabling SmartTown on your Blast router will not impact the connection in your business – your network and devices will remain separate, secure, and private. You will not see any changes in the way your service works today or how you are billed. If you would like to opt your business out of this community connection please use the form below or call 800-585-6454.
SmartTown supports iPhone 6 and newer Apple devices that have the iOS 13 and newer operating systems. Android phones that have the 11 and newer operating system are also supported. Please note, Kindles are currently not supported.
No, there will be no additional charges. This is a value-added service we are providing to benefit the educational community.
No. The service utilizes excess bandwidth and will not impact the quality or speed of your internet service.
No. SmartTown is only available to United Fiber residential internet customers. Customers are provided unique access codes to authenticate through PassPoint. Once authenticated, customers can connect throughout town wherever a SmartTown signal is available. If a user disconnects United Fiber service, SmartTown connectivity is disabled.
Rest assured that the security of your network remains our top priority. This change will not compromise the security of your network or data. The service is provided on a separate virtual connection and has security protocols. Passpoint uses advanced security protocols, such as WPA2- Enterprise (Wi-Fi Protected Access 2) and WPA3 (Wi-Fi Protected Access 3), to encrypt your data. This level of security is similar to what you would expect from a secure corporate network, which protects your information from being intercepted by others.
While we strongly encourage you to support this community initiative, participation is not mandatory, and you may opt out below or by calling us at 800-585-6454. We understand that you might have specific concerns and appreciate your help in expanding educational opportunities in our community.
United Fiber’s SmartTown signal and connectivity are dependent on available United Fiber Blast routers across your community. United Fiber customers should expect the coverage to vary throughout different areas of town.
SmartTown Opt-Out
We understand that community-wide Wi-Fi may not be the right fit for everyone. At United Fiber, we respect your decision and want to ensure you have complete control over your participation in SmartTown.
If you prefer not to have your home internet service extended to the SmartTown network, please complete this form. This will prevent your home connection from being used to provide community Wi-Fi access.
Important Note: Opting out of SmartTown means you will not be able to access the free community Wi-Fi network when you are out and about in the community. However, your home internet service will remain unchanged.
We value your privacy and want to be transparent about how SmartTown works. If you have any questions or concerns, please don't hesitate to contact our customer support team at 800-585-6454.
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