Help Center
Looking for something specific? This is where we keep the most up-to-date help articles for all of our services.
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What is “Watch TV Everywhere”?
WatchTVEverywhere is an additional service included with your United Fiber TV package free of charge. You get access to multiple TV channel network apps that allow…
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CommandWorks Setup and How-To Videos for SmartBiz
This article features step-by-step how-to videos for setting up the CommandWorks app with SmartBiz. To view the entire playlist on YouTube click here: Introduction to…
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Phone Systems Tutorial Videos
Master Your Phone: Easy Step-by-Step Tutorials Navigating your phone’s features shouldn’t be a hassle! Whether you’re setting up voicemail, managing call forwarding, or exploring…
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Sangoma P-Series Phone Quick Start Guide
Please click here for a video playlist on using various features of the Sangoma P-Series Phones
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What is symmetrical internet?
Symmetrical Bandwidth Symmetrical internet is where your upload and download bandwidth matches. For example: 500 Mbps download & 500 Mbps upload. Asymmetrical Bandwidth An asymmetrical internet connection does not match. Typically, the upload is significantly…
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Can I use my own router?
Yes absolutely! We typically recommend this for advanced users as we are limited in our ability to troubleshoot or assist with anything that is…
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Does United Fiber have data caps?
For Fiber and fixed-wireless (United Sky) subscriber plans we do not have any data caps. If you happen to be under our Exede satellite service, there are data…
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Does United Fiber support IPv6?
We plan to support IPv6 in the future; however, there is no current timeline for its implementation.
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A website shows the wrong location or town
IP Geolocation This is typically due to inaccurate IP Geolocation information. There is nothing that the ISP or subscriber can typically do to resolve this themselves. For more…
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Does United Fiber block anything on the network?
United Fiber does not block or filter any traffic on the network that would affect a subscriber’s ability to utilize their service. The only traffic blocking/filter…