Help Center
Looking for something specific? This is where we keep the most up-to-date help articles for all of our services.
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Can I use my own router?
Yes absolutely! We typically recommend this for advanced users as we are limited in our ability to troubleshoot or assist with anything that is…
Does United Fiber have data caps?
For Fiber and fixed-wireless (United Sky) subscriber plans we do not have any data caps. If you happen to be under our Exede satellite service, there are data…
Does United Fiber support IPv6?
We plan to support IPv6 in the future; however, there is no current timeline for its implementation.
A website shows the wrong location or town
IP Geolocation This is typically due to inaccurate IP Geolocation information. There is nothing that the ISP or subscriber can typically do to resolve this themselves. For more…
Does United Fiber block anything on the network?
United Fiber does not block or filter any traffic on the network that would affect a subscriber’s ability to utilize their service. The only traffic blocking/filter…
Does United Fiber utilize CG-NAT?
United Fiber does not currently utilize carrier-grade NAT but is planning to roll it out in the future due to IPv4 address exhaustion. While most people will not be affected…
What is IP Geolocation?
Overview IP Geolocation is mapping an IP address or a range of IP addresses to an approximate location using a combination of sources. This mapping does not…
What is a static IP and how do I get one?
Overview A public static IPv4 address can be used to make sure your equipment always has the same address. If you don’t have a static IP address, then…