Help Center
Looking for something specific? This is where we keep the most up-to-date help articles for all of our services.
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Explanation of Telephone Number Porting
When transferring your services to United Fiber, you can keep your previous telephone or fax numbers. We require a list of the numbers you would…
TV Remote Guides
Guide for EVO Force 1 Guide for Kaon KSTB2100 Guide for Kaon KSTB2020
How does United Fiber TV service work?
Our United Fiber TV service is live television brought to your TV digitally over your computer network. This allows for installation flexibility which is great for…
Why is my TV streaming app showing content for a different area?
IP Geolocation This is typically due to inaccurate IP Geolocation information. There is nothing that the ISP or subscriber can typically do to resolve this themselves. Contacting the…
What is “Watch TV Everywhere”?
WatchTVEverywhere is an additional service included with your United Fiber TV package free of charge. You get access to multiple TV channel network apps that allow…
CommandWorks Setup and How-To Videos for SmartBiz
This article features step-by-step how-to videos for setting up the CommandWorks app with SmartBiz. To view the entire playlist on YouTube click here: Introduction to…
Phone Systems Tutorial Videos
Master Your Phone: Easy Step-by-Step Tutorials Navigating your phone’s features shouldn’t be a hassle! Whether you’re setting up voicemail, managing call forwarding, or exploring…
Sangoma P-Series Phone Quick Start Guide
Please click here for a video playlist on using various features of the Sangoma P-Series Phones
What is symmetrical internet?
Symmetrical Bandwidth Symmetrical internet is where your upload and download bandwidth matches. For example: 500 Mbps download & 500 Mbps upload. Asymmetrical Bandwidth An asymmetrical internet connection does not match. Typically, the upload is significantly…