Frequently Asked Questions

 

United Fiber Availability

 

When are you coming to our area?

Fill out our form here to find out any updates for your location.

How do I keep up with United Fiber news?

We are quick to update our Facebook page about new areas, services, and network information. Connect to us here.

How do I find out more about your wireless internet?

Wireless availability can be checked by calling 800-585-6454.

Who is United Fiber?

United Fiber is a local fiber-optic network based in Savannah, Missouri providing ultra-high-speed broadband services. Click here to learn more.

Can I fill out an application online?

Applications can be filled out via email. To request an application please connect with us here, or call our office at 800-585-6454.

Billing & Payment

 

How do you pay your bill?

  • Pay your bill online here. Online accounts can be set up by calling our office. 800-585-6454
  • Payments can be made via phone by dialing 888-469-8834. We accept debit/credit – Visa, Mastercard, American Express, and Discover.
  • Or stop in to a local office to make your payment. Visit our website to see where our office locations are. We have offices in:
    • Savannah, MO
    • Maryville, MO
    • Cameron, MO
    • Smithville, MO
    • Excelsior Springs, MO.

 

Can you take my credit card information over the phone?

We can transfer you to a payment center or you can call it by dialing 888-469-8834.

Can you take my checking information over the phone?

We do not accept check by phone. We do allow you the option to set up autopay through a checking account by filling out a form. This form can be mailed or sent to your email to be electronically returned.

How do I log into my smarthub account?

Online accounts can be created by calling 800-585-6454. To access your online account once created please visit this link

Is there a bundle discount?

Discounts are only offered with all three services (Internet / TV / Phone). Give us a call to learn more. 800-585-6454

When do I receive a bill?

Bills are calculated on the 1st of each month and are due on the 24th. The first bill you receive will include prorated charges from your install month. Please note your first bill will be higher due to the prorated charges.

Why did I not receive a paper bill in the mail?

Unless you have requested paperless, a paper bill will be sent to the mailing address on file. If the correct mailing address is on file, the next step is to check with your local post office. 

What happens if my service is shut off for forgetting to pay my bill?

Depending on the stage of disconnect, we require the entire past due balance paid. However, other charges may be applicable. If you have questions regarding the status of your account please contact us at 800-585-6454.

If I need to cancel before I am out of contract, how much is my early cancellation fee?

You can choose to buy out the remainder of your contract or pay our $200 early cancellation fee. we will allow the cheaper of the two options. 

Do you offer any discounts.

Currently, the only credit we offer is through Lifeline. Applications can be found on our website.

Additional Support

 

How do I change my package or get other support?

Fill out a contact form here, or contact our support office at 800-585-6454.

Can you download additional applications on your wireless receivers?

Yes, by signing in with your Google account, you can browse through a list of available applications. Please note, only Android-supported applications will be available. 

I forgot my password, how do I find it?

Passwords can be retrieved by calling our office at 800-585-6454.

What should I check first if my wifi is not working?

The first thing to do is locate the main equipment installed in your home. This is a black box, typically, with green blinking lights. If you do not see a light next to service and broadband, we recommend unplugging the equipment from power and leaving it to sit for approximately 5 minutes. After 5 minutes you can plug the equipment back in. If you still do not see a light next to service and broadband you should then call our office at 800-585-6454.

Does United Fiber offer email addresses?

United Fiber does offer an email service at no additional cost. Please note if your cancel our service, you will lose access to the email. 

How do I get access to my email account with United Fiber?

Emails can be accessed by visiting the login page on our website

Why do I need a router?

A router is what gives you wifi access. You can purchase your own or access ours for an additional $4.95 per month. For additional questions regarding routers please give us a call at 800-585-6454.

What are your tech support hours?

We have a local customer service representative in the office Monday- Friday 8:00 am-8:00 pm, and Saturdays from 8:00 am-12:00 pm. We also have offsite technical support 24 hours a day.

Is your question not here? 

Click below to send us your question. We are happy to help!