Billing FAQs

 

How do you pay your bill?

  • Pay your bill online here. Online accounts can be set up by calling our office. 800-585-6454
  • Payments can be made via phone by dialing 888-469-8834. We accept debit/credit – Visa, Mastercard, American Express, and Discover.
  • Or stop in to a local office to make your payment. Visit our website to see where our office locations are. We have offices in:
    • Savannah, MO
    • Maryville, MO
    • Cameron, MO
    • Smithville, MO
    • Excelsior Springs, MO.

 

Can you take my credit card information over the phone?

We can transfer you to a payment center or you can call it by dialing 888-469-8834.

Can you take my checking information over the phone?

We do not accept check by phone. We do allow you the option to set up autopay through a checking account by filling out a form. This form can be mailed or sent to your email to be electronically returned.

How do I log into my smarthub account?

Online accounts can be created by calling 800-585-6454. To access your online account once created please visit this link

When do I receive a bill?

Bills are calculated on the 1st of each month and are due on the 24th. The first bill you receive will include prorated charges from your install month. Please note your first bill will be higher due to the prorated charges.

Why did I not receive a paper bill in the mail?

Unless you have requested paperless, a paper bill will be sent to the mailing address on file. If the correct mailing address is on file, the next step is to check with your local post office. 

What happens if my service is shut off for forgetting to pay my bill?

Depending on the stage of disconnect, we require the entire past due balance paid. However, other charges may be applicable. If you have questions regarding the status of your account please contact us at 800-585-6454.

If I need to cancel before I am out of contract, how much is my early cancellation fee?

You can choose to buy out the remainder of your contract or pay our $200 early cancellation fee. we will allow the cheaper of the two options. 

Do you offer any discounts.

Currently, the only credit we offer is through Lifeline. Applications can be found on our website.

Click below to send us your question. We are happy to help!